Frequently Asked Questions

If you’re a new pet owner or just new to Palos Animal Hospital, you probably have questions about our services and how we care for our patients. That’s why we’ve created the following list of frequently asked questions and answers. If your question is not answered on this page or elsewhere on our site, please don’t hesitate to give us a call. One of our team members will be more than happy to assist you.

What Are Your Office Hours?

Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 3 p.m.

Are Appointments Required?

Yes. Palos Animal Hospital operates by appointment only to allow us to best serve your pet and other pets.

What Should I Bring to My Pet’s First Appointment?

Please bring any previous medical records and information about your pet, including medications and health conditions.

Is Palos Animal Hospital AAHA-accredited?

Yes, and we have been since 1978! You can learn more about our accreditation on our What Is AAHA page.

Is Anesthesia Safe for Pets?

Yes. Although general anesthesia does have some risk involved and requires careful monitoring, at Palos Animal Hospital, we do our best to ensure that anesthesia will be safe and smooth for your pet. You can learn more about our anesthesia protocols by visiting our Pet Surgery page.

What Should I Do if My Pet Has an Emergency?

Call us at 708-448-6600. We provide emergency services for dogs and cats during our normal business hours. An appointment is not required. If your pet has an after-hours emergency, visit our After-hours Emergencies page for a list of emergency veterinary clinics in the area.

Why Does My Pet Need a Fecal Exam?

A fecal exam allows us to check your pet for internal parasites.

Do You Offer Payment Plans?

Although we do not offer any payment plans, we DO accept payments with CareCredit.

Where Can I Learn More About Your Staff?faqs-1

On our Veterinarians and Our Staff pages.